Knowledge Base

Is the information on CAS my official confirmation from Citizenship and Immigration Canada?

No. The notice you get by mail is your official confirmation. To ensure that you get your official confirmation, please check that your mailing address inClient Application Status (CAS) is right.Source: cic.gc.ca

I have followed all these instructions and I still can’t see my immigration application status in CAS. What can I do?

Go through the following steps. Open Client Application Status (CAS) again through the Online Services page.Make sure the date of birth you are entering inCAS exactly matches the information on your application, passport and identity documents. Use the format specified.Make … Read More

Why is there a difference between my progress bar and my application progress?

The bar and estimated dates are based on the date we received your application and our processing times. Some applications take us longer than usual to process.About 20% of our applications are more complex to process. They take us longer … Read More

Can I see my application status on CAS if I have appealed a decision on my sponsorship application?

Because the appeal process is complex, CAS doesn’t show the status of an appeal for a refused family class application. This is true whether the appeal was filed by the sponsor or by the person being sponsored. The sponsor will … Read More

My family and I applied for permanent residence. Why can’t I see the application status on CAS?

You may have entered the wrong information in Client Application Status (CAS). When trying to find out about an application for permanent residence for more than one person, make sure that:* you are entering the correct information and * all … Read More

I am sponsoring a member of my family and cannot see the status of my application on CAS. Why?

You may have entered the wrong information inClient Application Status (CAS) . When trying to find out about a sponsorship application, make sure that all the fields in CAS contain information about the sponsor, such as your:* identification number (such … Read More

Why can I no longer use CAS to see the status of my application to sponsor a family member?

There may be differences between the application you sent and the supporting documents (such as a passport or marriage certificate) that the person being sponsored sent to the visa office overseas. That may be why Client Application Status (CAS) can … Read More

I paid for a family member’s citizenship application even though I was not applying. I got a letter, so can I use CAS?

No. The person who pays for an application gets the acknowledgment letter.However, only the person who applies for citizenship can log into Client Application Status (CAS). The status of the application will be available when its processing begins.Source: cic.gc.ca

What do I enter in CAS if I have more than one surname or family name?

You should enter your surname or family name exactly as it appears on:* your immigration document or * any letters you got from the visa office or* case processing centre where you sent your application.If you do not have an … Read More

I have changed my surname or family name recently. What name should I use to access CAS?

You can access CAS using the surname or family name on your submitted application.If your name changed during the application process you must update IRCC using this Web form.Once your name has been changed in your file, you will be … Read More

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