Knowledge Base

The application / profile details in my online account have changed. Why are the details different?

We updated the application / profile details to give you more information about the status of your application. Use the Help “?” symbol for more information on the new details.Source: cic.gc.ca

How long will it take to process my application?

Due to the impacts of the coronavirus disease (COVID-19), we are experiencing delays in receiving applications.Source: cic.gc.ca

How are processing times calculated?

Due to the impacts of the coronavirus disease (COVID-19), we are experiencing delays in receiving applications.Source: cic.gc.ca

When does my processing time start?

Due to the impacts of the coronavirus disease (COVID-19), we are experiencing delays in receiving applications. Source: cic.gc.ca

Will it take longer to process my application because I have to give biometrics?

COVID-19: BiometricsNormally, you need to give biometrics. If your biometrics collection site is not open due to COVID-19, there are temporary measures in place for biometrics.Find out what to do for your biometricsIt depends on the type of application.For visitor … Read More

Why are processing times different for someone who already applied?

Processing times for applications we’ve already received are estimates based on how long it took to process applications in the past.For some permanent resident applicants who haven’t applied yet, processing times are estimates based on the number of current applications … Read More

What does it mean when my CAS session times out?

Client Application Status (CAS) keeps track of periods when the website is open but you are not using it. If you leave your computer for 30 minutes or more while usingCAS, you will be asked to log in again. This … Read More

What browsers does Client Application Status support?

At this time, you may use the four most common Internet browsers. They are Internet Explorer, Firefox, Safari and Chrome.Source: cic.gc.ca

Why do I need to clear my browser cache?

It is a good idea to clear your browser cache because it:prevents you from using old forms protects your personal information helps our applications run better on your computer.Source: cic.gc.ca

How do I upgrade my browser?

You can download a new browser or upgrade your browser by visiting the company’s website. * Internet Explorer,* Firefox,* Chrome and* Safari.If you use another type of browser software, you should check with your software supplier to make sure that … Read More

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