Knowledge Base

What browsers can I use to pay online?

To pay online for a paper application, you need one of the following browsers:* Internet Explorer 11 or higher* Google Chrome 30 or higher* Mozilla Firefox 27 or higher* Safari 8 or higherIf you are having issues paying online, update … Read More

I can’t access my online payment account to get a copy of my receipt. What can I do?

If you paid online for a paper application and can’t see the receipt on your account or can’t access your account, contact us using our web form.See also: How can I get a copy of my receipt after paying my … Read More

Why is my online payment being refused?

You may be entering the wrong information or using a card that we don’t accept.## Make sure we accept your cardWe accept:* Visa®* MasterCard®* American Express®* or JCB ®* credit cards (including prepaid cards)* Visa®* Debit and Debit MasterCard®* (for … Read More

I tried to pay online but it was incomplete. Why is it showing on my bank statement?

Normally, banks will remove an incomplete or refused payment from your account within a few days. Contact your bank to find out exactly how long it will take.If your payment was incomplete but was still charged to your account, you … Read More

How do I pay online if I don’t have a credit card or a bank account?

If you don’t have a credit card or a bank account, you can pay with a prepaid or secured credit card instead. We accept cards from:* Visa®* MasterCard®* American Express®* JCB®* UnionPay®* (online applications only)* You can often find prepaid … Read More

Can someone else pay for my fees?

Yes. The name on the receipt does not need to match the name on the application. As long as the amount is correct, we will accept the payment towards your application.Source: cic.gc.ca

How do I pay online?

If you are applying online, you will be asked to pay at the end of your application. If you are paying online for a paper application: * Select your fee category. * When you get to the fee table, select … Read More

How do I reset my password for the online payment system?

To reset your password:* Go to the “Manage account” section of your payment account.* Select “Forgot your password,” * enter your email address and then “continue.”* Answer the challenge questions and choose a new password.If you forgot the answers to … Read More

Can I pay my fees at a bank in Canada?

In most cases, no. The payment receipt form (IMM 5401) used to pay at a bank in Canada is no longer available. If you already have one that was stamped by your bank before March 31, 2016, you can still … Read More

Is my payment receipt form (IMM 5401) still valid?

If the date stamped on your form is: On or before March 31, 2016:* You can submit it with your application as proof of payment at any time.April 1, 2016 or later:* Your payment receipt form will not be accepted. … Read More

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