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Course Description:

Les aptitudes de communication sont un élément essentiel du succès en milieu de travail. Nous communiquons avec nos gestionnaires, nos collègues, nos employés, nos clients, nos fournisseurs et le grand public, entre autres. De mauvaises aptitudes de communication peuvent nuire à nos relations professionnelles et même nuire à notre travail. En contrepartie, la communication efficace améliore nos résultats au travail et nous permet de développer des interactions positives avec notre entourage. Ce module nous permettra d’examiner trois éléments importants qui visent à assurer une communication efficace: la capacité d’écoute, la capacité de s’exprimer oralement et l’affirmation de soi. Longueur du cours: 0.25hrs

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