This course is made for individuals build the skills required to deliver excellent customer service and build customer loyalty.
This bundle comprises a number of courses to help you achieve the following goals:
-Build your skills to perform essential customer rapport building actions
-Learn how to effectively listen to your customers to meet their individual needs
-Identify the actions you will take to strengthen customer loyalty
-Implement the requirements to delivering great customer service over the phone
-Create a plan for how you will deliver great customer service
-Discover what is required to positively serve your customers in the field
-Learn how to effectively manage difficult customer situations


Internships offer usually one discipline-specific, supervised, structured paid or unpaid, and for academic credit work experience or practice placement.
Work Experience intersperses one or two work terms (typically full-time) into an academic program, where work terms provide experience in a workplace setting related to the student’s field of study and/or career goals.
Community Service Learning (CSL) integrates meaningful community service with classroom instruction and critical reflection to enrich the learning experience and strengthen communities. In practice, students work in partnership with a community-based organization to apply their disciplinary knowledge to a challenge identified by the community.
Field Placement provides students with an intensive part-time/short term intensive hands-on practical experience in a setting relevant to their subject of study. Field placements may not require supervision of a registered or licensed professional and the completed work experience hours are not required for professional certification. Field placements account for work-integrated educational experiences not encompassed by other forms, such as co-op, clinic, practicum, and internship.

