If you want to find out how a person feels, or what they think, the best place to start is with a conversation. That’s only the beginning though. If you really want to figure out how they tick, you’ll need to listen and not just hear what they’re saying.
When you hear, you’re aware of sounds; when you listen, you hear those sounds and understand them. Actively listening to someone means that you’re involved in a conversation. You’re actively looking for solutions and trying to comprehend them. This kind of approach will make your conversations and coaching a lot more effective.
By the end of this course, you’ll be able to:
• Understand the benefits of listening
• Compare different types of listening
• Ask open and closed questions
• Improve your listening skills
Why take this course?
Everybody needs to be able to listen properly. You might be pretty good already, but if you’re coaching in the workplace then you’ll benefit from learning to really listen. This course will teach you why being able to listen properly is so valuable, the difference between active and passive listening, and what you can do to enhance your listening skills.
15 mins | SCORM | Takeaway Tasks
Internships offer usually one discipline-specific, supervised, structured paid or unpaid, and for academic credit work experience or practice placement.
Work Experience intersperses one or two work terms (typically full-time) into an academic program, where work terms provide experience in a workplace setting related to the student’s field of study and/or career goals.
Community Service Learning (CSL) integrates meaningful community service with classroom instruction and critical reflection to enrich the learning experience and strengthen communities. In practice, students work in partnership with a community-based organization to apply their disciplinary knowledge to a challenge identified by the community.
Field Placement provides students with an intensive part-time/short term intensive hands-on practical experience in a setting relevant to their subject of study. Field placements may not require supervision of a registered or licensed professional and the completed work experience hours are not required for professional certification. Field placements account for work-integrated educational experiences not encompassed by other forms, such as co-op, clinic, practicum, and internship.
