Did you know: better listeners are more likable, more successful, and research says they have better relationships too? This means that listening effectively during the sales ceremony is an essential skill. Because the more likable you are and the better relationships you can build with your prospects, the more likely you are to reach your sales goals. Listening effectively will also help you develop mutual trust, make fewer mistakes and even enhance your product and customer knowledge. Sounds good, right? By the end of this course, you’ll be able to: • Understand the benefits of becoming an effective listener • Identify effective sales listening skills and techniques • Use your listening skills in your everyday sales conversations • Understand what makes a great conversation and when to use humor • Be yourself, genuine & build relationships • Understand social contracts and connecting with people • Follow tips for better active listening Why take this course? This course is ideal for those who are in sales and want to improve their communication skills. See, listening effectively is an essential part of communication. Particularly when you’re meant to be listening to your customers, so that you better understand their problems. When you know what their problems are, you can start figuring out the best way to solve them. This course covers how to become an effective ‘active’ listener and will help your sales team connect and build relationships with their customers. It also gives tips and techniques they can use to improve their whole sales pitch. 15 mins | SCORM | Workbook
FAQ
Most frequent questions and answers
Co-operative education is a three-way partnership between the university, students and employers. Students apply their classroom knowledge in a series of four-month work experiences. You, the employer, enhance a student’s education, while reaping the unique benefits of CO-OP employees.
- Year-round access to well-motivated, qualified employees.
- Access to potential full-time staff in a controlled environment, reducing your costs and risks.
- Access to a cost-effective source of temporary employees for peak periods or special projects.
- A say in what students learn by working with the university.
- Promotion of your organization as one that believes in developing the potential of young people.
- Access to a great pool of French-speaking, English-speaking and bilingual students.
Most work terms run at least 15 weeks, or four months. They can be no shorter than 13 weeks. Some master’s students, as well as some science and engineering students, are available for 8 or 12 months’ work terms.
All jobs are reviewed by a CO-OP Program Coordinator, and only those providing students with work experience related to their professional development are approved. Administrative activities involved in a job should be less than 10% of the entire workload.
When you first contact SSC, you are assigned one of our Program Coordinators, depending on your discipline of interest. This person is your main contact in our office. As you move through the recruitment process, you also work with a representative from CO-OP Administrative Services, who assists with job posting and interview scheduling.
Internships offer usually one discipline-specific, supervised, structured paid or unpaid, and for academic credit work experience or practice placement.
Work Experience intersperses one or two work terms (typically full-time) into an academic program, where work terms provide experience in a workplace setting related to the student’s field of study and/or career goals.
Community Service Learning (CSL) integrates meaningful community service with classroom instruction and critical reflection to enrich the learning experience and strengthen communities. In practice, students work in partnership with a community-based organization to apply their disciplinary knowledge to a challenge identified by the community.
Field Placement provides students with an intensive part-time/short term intensive hands-on practical experience in a setting relevant to their subject of study. Field placements may not require supervision of a registered or licensed professional and the completed work experience hours are not required for professional certification. Field placements account for work-integrated educational experiences not encompassed by other forms, such as co-op, clinic, practicum, and internship.
